MENTAL TOUGHNESS IN AN AGE OF ENTITLEMENT

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“Everything can be taken from a man but one thing: the last of the human freedoms—to choose one’s attitude in any given set of circumstances, to choose one’s own way.”  – Viktor E. Frankl, Man’s Search for Meaning

We all have the ability to choose how we react in our circumstances and given the situations we now find ourselves in, it is helpful to fortify ourselves so we choose wisely. I offer some suggestions to strengthen your mental toughness to help you thrive through these challenging times.

For the past eighteen months through the weariness of COVID, I have been inspired by studying the lives of those who stayed strong and compassionate through the hard times. An impressive example and role model is Nelson Mandela. The longest stretch of Mandela’s twenty-seven years in prison was his eighteen years on Robben Island where he endured harsh conditions in a cell block constructed for political prisoners. Each prisoner had a single seven-foot square cell with a slop bucket, around a concrete courtyard. They were allowed no reading materials and worked crushing stones with a hammer to make gravel in a blindingly bright limestone quarry. He endured and emerged to be one of this century’s most influential leaders.

In addition to being inspired by such stories, I’ve gained strength by becoming a more thoughtful observer of my own life through this journey. Here are six lessons I have learned about mental toughness in an age of comfort and entitlement.

1) Start with a compelling vision. When my father agreed to be my track coach in high school the first thing we did was establish an inspiring goal. As a former nationally ranked gymnast, he could see I didn’t have Olympic talent. But that didn’t stop him from challenging me to have a dream of making the Canadian Olympic team. He would say, “the purpose of having a dream is not to achieve your dream; it’s to inspire you to become the kind of person it takes to achieve your dream.” A compelling vision gives you a reason to have mental toughness. I didn’t get out of bed at 5:00 am to run ten miles in a freezing snowstorm. I got out of bed at 5:00 to prepare for the Olympics. What is your compelling vision?

2) Embrace the grind. When I look back over my sixty-five years, I recognize that the hardest and most frustrating times in my life were also the most formative. Challenges in life are unavoidable. If we help our children accept difficulty as a part of life and instead of making it easier for them, support them through it, they have a greater chance of success as adults. Children who learn to handle their own problems are also the ones who are more apt to thrive as adults. The Chinese saying, “Chi Ku Shi Fu” (eating bitterness is good fortune) highlights the idea that there is the opportunity for wisdom and growth amid misfortune. While we don’t have control over the situations that life will bring to us, we do have a choice of how we react to them. Life is tough. When you can accept and embrace that fact, life is no longer quite so difficult. The 40% rule, first coined by David Goggins, explains that when your mind and body are starting to tire and you feel like giving up, you’re only at forty percent of what you are truly capable of achieving. My dad said it this way: “Don’t pray for the world to get easier; pray instead for the you to get stronger, and then get to work.”

3) Be in it for the long game. Twenty-seven years in prison teaches you many things, but one of the lessons is to play the long game. According to Nelson Mandela’s autobiography, Long Walk To Freedom, Mandela was impatient as a young man. He wanted change yesterday. Prison taught him to slow down, and it reinforced his sense that haste often leads to error and misjudgement. Above all, he learned how to postpone gratification. Many of us are used to the opposite. Because of our aversion to discomfort, we confuse instant gratification with expressing ourselves. Getting through this pandemic with mental toughness means letting go of our need for immediate relief and trusting – with a firm resolve – that we will come through this – and we’ll be better for it.

4) Find your hidden power by focusing on what you can control. Epictetus, the Greek Stoic philosopher, walked with a limp as the result of years of being chained up as a slave. Great thinkers like him knew that the only thing you ever really have control over are your deliberate thoughts. You can’t control other people, you can’t control your situation, and you can’t always control your own body. So, the only thing you do have control over is your emotions, thoughts, and behavior—the essence of mental toughness. A hidden power from within is harnessed when we spend our time on things over which we have complete control: goals, values, and what we do with our thoughts.

5) Keep your heart open. Mental toughness isn’t the same as cold, callous grit. Mental toughness is more like tender courage. It’s realizing that it’s not determination but acceptance that demonstrates strength: letting go of the resistance and the war. And it means finding ways to express kindness at every opportunity. An entrepreneur with anxiety and depression whose business has taken a hit through the pandemic called me last week in an entirely different mood. He was confident and inspired and told me how one morning that week an elderly stranger pulled up beside him and asked for directions. After he found the directions on Google Maps and tried to explain to the stranger how to arrive at his destination, he could tell how confused this poor man was. So, my client then had him follow him as he drove there. This simple act of kindness made his whole day. It’s kindness – not cruelty – that’s going to get us through this.

6) Plant a garden. Even on a remote island, Nelson Mandela needed a place where he could be with himself and find strength. The early days on Robben Island were bleak. The wardens were coarse and abusive. The work was backbreaking. Prisoners were permitted only one visitor and a single letter every six months. So, Mandela decided to plant a garden. In his autobiography, he goes to great length to talk about the meaning it had for him to go through the arduous work of creating a garden amid the obstacles of a prison system, and then carefully nurturing it. It was not a place of retreat but of renewal. “Each of us,” he later explained, “needs something away from the world that gives us pleasure and satisfaction, a place apart… You must find your own garden.”

If you are interested in getting more of my perspective on living through this pandemic with greater mental strength, please join me for my complimentary webinar on Tuesday, October 26th:

Register for 9 AM Mountain Time  

Register for 5 PM Mountain Time

How To Find Security In A World Filled With Uncertainty

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“Circumstances do not determine a person; they reveal a person”

Reality has always been filled with uncertainty, but I’ve never had more uncertainty in my life than now. Here are just a few of the questions that have been on my mind recently:
• Will we ever get back to relating comfortably with each other again?
• Will my daughter be able to come home for Christmas? When will I see my grandkids (who live in the US) again?
• What if I unknowingly pass Covid on to someone else? If I contract Covid, what impact will it have on me? How about on my family?
• What will the impact of zoom meetings and remote working conditions have on my business long term?
• Will this pandemic ever actually be “over?” And what will the new reality look like? And how will we even know it is “over?”
With my sensitive nervous system and propensity toward worry, I struggle to find strength and peace of mind. Here are seven ways I have found security and inner well-being in the midst of the uncertainty:
1. Separate Security From Safety. Safety is a condition of being protected from harm in order to achieve an acceptable standard of risk. Safety comes from your environment. In its simplest terms, your workplace or relationship is either physically safe or it is physically unsafe. Psychologically, it is either safe for interpersonal risk-taking or it isn’t safe. Security, on the other hand, is a state of confidence that arises from one’s capacity to face the demands of reality. Security comes from within. “Security,” Helen Keller said once, “is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure, or nothing.” It is the organization’s responsibility to ensure a safe work environment, but it is an employee’s job to be secure within that environment. The best companies create loyalty through great leadership and culture, not through the illusion of job security. Job security comes from one’s employability, one’s capacity to be employed. Like an employer, it is the responsibility of our public health system to create a safe society. However, the path of security, in the world of a pandemic, is to take responsibility for our own health and well-being – so we’ll have the strongest immune system possible. No one else is going to do that for us.
2. Become Stronger. My father used to say to me, “Don’t pray for life to get easier. Pray, instead, for you to get stronger.” To quote American author, Van Jones, “I don’t want you to be safe, ideologically. I don’t want you to be safe, emotionally. I want you to be strong. That’s different. I’m not going to pave the jungle for you. Put on some boots and learn how to deal with adversity. I’m not going to take all the weights out of the gym; that’s the whole point of the gym. This is the gym.” I find it strengthening to regularly workout on the weights and hit the bag. While sustaining and growing physical strength is helpful, what it does to strengthen my mind is even better. You get stronger by doing something difficult. What are you doing every day that’s hard, but you do it anyway? We’ve all heard that self-care is important. But self-care usually isn’t comfortable or easy or painless. Self-care is what you don’t want to do but you know you need to do because of how you feel after you do it. Becoming stronger can be as simple as making your bed every morning. Strength is not about velocity; it’s about direction. What direction are you headed?
3. Build Community. Through this pandemic, I’ve never felt more isolated, and I’ve never felt more connected. We are all in this together. No one is unscathed from the impact of COVID-19. Every day I reach out and deepen my relationship with my community – my handful of trusted confidants. Not only am I using this time to get stronger physically and mentally, I’m using this time to strengthen my relationships with the important people in my life. Every day I share something with someone about my fears, my doubts, my insecurities, and my dreams. I talk about my losses and my grief, my anxiety and my worry, my vision and my intentions. It doesn’t need to go on Facebook, but it does need to be shared with the people who matter most. Sunlight is the best disinfectant.
4. Replace Optimism With A Firm Resolve. Admiral Jim Stockdale, who Jim Collins referred to in his classic book, Good To Great, was held captive in a prison camp in Vietnam for seven years. When asked how he did not allow his oppressive circumstances to beat him down, he talked about facing the honest truth of one’s situation. “You have to understand, it was never depressing. Because despite all those circumstances, I never ever wavered in my absolute faith that not only would I prevail – get out of this – but I would also prevail by turning it into the defining event of my life that would make me a stronger and better person…” He also commented on who didn’t make it out of those circumstances: “It was the optimists. They were the ones who always said, ‘We’re going to be out by Christmas.’ Christmas would come and it would go. And there would be another Christmas. And they died of a broken heart…. You must never, ever, ever confuse the need for absolute, unwavering faith that you can prevail despite those constraints, with the need for the discipline to begin by confronting the brutal facts, whatever they are. We’re not getting out of here by Christmas.” There’s no end in sight to the pandemic and we don’t even know what the end will look like. What we do know is that strength lies in staying present in the present moment and power comes from a firm resolve we will get through this and will be better for it. “I wish it need not have happened in my time,” said Frodo. “So do I,” said Gandalf, “and so to all who live to see such times. But that is not for them to decide. All we have to decide is what to do with the time that is given us.”
5. Choose Service over Self-Interest. In my book, Caring Is Everything: Getting To The Heart of Humanity, Leadership, and Life, I discuss the value of expressing our innate generosity as an antidote to most of what ails us. At times, caring happens as a reflex. It isn’t something we think about or “try” to do. It’s the instinctive response of an open heart. Someone slips, our arm goes out. The car in front of us is in an accident and we stop to help. A colleague feels down, and we buy them a cup of coffee. It all seems natural and appropriate. Through caring naturally for one another, we can glimpse an essential quality of our being. We may be sitting alone, lost in self-pity, feeling sorry for ourselves, when the phone rings with a call from a friend who is really depressed. Instinctively, we come out of ourselves and are there for another. It doesn’t matter what is said, but when a little comfort is shared, we hang up and feel a little more content with ourselves. We’re reminded of who we really are and what we can offer one another.
6. Practice Gratitude. In The Hiding Place, Corrie Ten Boom tells of her involvement in the Dutch resistance during World War II, and how she managed to survive Hitler’s concentration camps and afterward travel the world as a public speaker. “Every experience God gives us, every person He puts in our lives, is the perfect preparation for the future only He can see.” The practice of gratitude carried her through the years of torture and the death of her family members. At one point, she even practiced gratitude for the fleas, for they were a part of “all circumstances.” She was a courageous woman who brought to life the precious perspective of seeking the gift in everything. I’ve learned to always make your gratitude bigger than your circumstances. Here’s a quick exercise to try that proves that gratitude can change your outlook. Pick any person you know and ask yourself, what do I appreciate about this person? Try to write down at least ten things. Now observe how your attitude toward that person has shifted. You can even take it a step further and let the person know what’s on your list. Gratitude changes everything. What you appreciate appreciates. Gratitude is like a muscle. Just as it is strengthening, so it has to also be strengthened. It has to be practiced.
7. Find Strength From Within. Whether you call it faith or inner well-being, security ultimately must come from within. I’ve learned this in my work with addictions for the past two decades. To get well, drug addicts and alcoholics have to find some kind of strength beyond their own capacity. They have to come to grips with the brutal facts that there is no security outside of themselves. Alcohol won’t do it. Drugs won’t do it. Food won’t do it. Order and control won’t do it. Fame and money and notoriety won’t do it. Security is an inside job. There is simply not enough stuff in the world to fill the emptiness inside of us. It’s an inside job. William Stafford’s journey with words began most mornings before sunrise. This simple poem, “The Way It Is,” written 26 days before he passed, expresses brilliantly what it means to find an inner place of calm and steadiness in the midst of the vicissitudes of life.

There’s a thread you follow. It goes among
things that change. But it doesn’t change.
People wonder about what you are pursuing.
You have to explain about the thread.
But it is hard for others to see.
While you hold it you can’t get lost.
Tragedies happen; people get hurt
or die; and you suffer and get old.
Nothing you do can stop time’s unfolding.
You don’t ever let go of the thread.

Uncertainty is integral to life. Without uncertainty there would be no room for new possibility. In our willingness to accept uncertainty, solutions will spontaneously emerge out of the problem, out of the confusion, disorder, and chaos. The more uncertain things seem to be, the more secure you can feel, because accepting uncertainty is the path to freedom. In the wisdom of uncertainty lies the freedom from our past, from knowing, from the prison of past conditioning. Through the willingness to step wholeheartedly and fully into the unknown, we step into the field of possibility. When we discover both inner well-being and wisdom amid the uncertainty, we find security.

Accountability, Ownership, and COVID-19

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The focus of my life’s work and passion is authentic leadership. At the foundation of authenticity lies ownership and personal accountability. In part, this means the ability to distinguish between what you can control and what you can’t and putting energy into that which you can influence. I am aware that COVID-19 is causing concern and fear. I recently read that, despite all that is being done, 50,000 people still die on this continent every year from the flu. As much effort that is going on to try to contain this thing, let’s keep things in perspective. A trickle of fear in the brain can eventually turn into a trough that everything flows into.

The truth is that our health is constantly threatened by external toxins and “invaders” such as viruses and bacteria. We have little control over what is circulating in the air around us, but most of us have the ability to influence our immune system – how the body responds to these toxins.

Personal accountability means taking full responsibility for what we can control and letting go of what we can’t control. In the midst of all the unknowns in the current world narrative about this disease not enough emphasis is being placed on what we can control – our own response to the disease. Let’s not get so stressed about this that we create a self-fulfilling prophesy of a compromised immune system.

While much lies outside the sphere of influence in this impending endemic, here are three things we can all be accountable for:

1)    Get as much knowledge about what is happening as we can – from trusted sources.

2)    Learn as much about your immune system as you do about the disease. And put your energy into what you can impact – bolstering your well-being.

3)    Wash your hands.

CONSIDERING THE LOST ART OF CONSIDERATION

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“Being considerate of others will take you and your children further in life than any college or professional degree.”
Marion Wright, American activist

It has been said that the true meaning of life is to plant trees under whose shade you do not expect to sit.

This week I received an email from an old friend, a man who was in my boy scout troop when I was a teenager. My father was our scout leader, and Alan passed along a memory to me:
“Years ago, when we were young scouts, we were hiking and stopped on the edge of a long steep embankment. Soon we were rolling large boulders down the mountain and watching them as they gathered momentum and bounced out of sight. Your dad came by and gently taught us a life lesson.
He said, “boys, while what you are doing is exciting and seems to be fun, have you ever considered those who might be on the same trail that you came up and how your actions might be putting them in danger?” Then he quietly walked away.
I thought you might like to know of the positive influence from your dad that remains in my life.
The verb consider comes from the Latin for “contemplate,” and hidden in the word is sid, the Latin root for “star.” Originally it meant to examine something very thoroughly, or carefully, as if you were staring at the night sky, contemplating its mystery. If you give something consideration, you think about it carefully, and not too quickly. Without consideration, without careful reflection and contemplation of how attitudes and actions impact others, over time, the long term consequences can be devastating: homes get broken, groups become marginalized, civility is eroded, and humanity suffers.”
Since receiving Alan’s email, I have been doing just that – contemplating carefully – the impact of my father on my life and the tree of consideration that he planted under whose shade many of us are now sitting.
Evolving my own sense of consideration is always a work in progress, but two things I do know about consideration: Being considerate inspires people around you and you earn self-respect and the respect of others. Secondly, consideration is learned. Whether or not you had adults in your life who actively worked to inculcate a sense of consideration in you during childhood, consideration is something we can all work to develop in ourselves. Like anything else, it is something we can get better at, with conscientious practice. That means you can acquire it, nurture it, and expand its influence over your life – through some simple actions.
1. Listen before you speak. We would do well to learn from Carol Gilligan’s Radical Listening Project team and notice what happens when we replace judgment with curiosity, and approach the act of listening as among the deepest manifestations of respect for persons. Notice what happens when we truly take time to understand before trying to be understood, when we put ourselves in someone else’s shoes before we come up with our own conclusions, when we take the time to sincerely feel with another person.
2. Be on time.  The consideration of showing up on time displays respect and earns the trust of others. It shows you thought about the obligation or meeting or appointment ahead of time and planned for it, which in turn shows you care about it. Being on time extends beyond just a meeting commitment. It involves good manners – a conscious awareness of the feelings of others and a commitment to treat others with the same degree of dignity and respect we extend to ourselves.
3. Think before you proceed. Before you speed through that playground zone, before you throw that piece of trash on the road, before you leave a mess for someone else to clean up, before you impulsively gossip or criticize someone, consider the impact of your actions on the people around you, which may include even those who were not the direct target. Create the mental space for consideration between the impulse to act and your actions.
4. Step away from the metaphorical aisle. Have you ever been boarding a plane, waiting in the aisle for someone to store their carry-on bag, thinking, if they’d only step out of the aisle to let the other passengers behind through, things would move much more efficiently? When eventually someone taps the passenger on the shoulder to point out the long line of people behind them, most of the time, the passenger moves aside, having not realized the delay they were causing. Sometimes in day to day life, we are that passenger, oblivious to the inconveniences we are causing others. Just like the passenger on the airplane not looking behind them, the answer is to practice being more aware of how our habits and actions – big or small – may be affecting others.
5. Practice patience. Patience is far from being passive. Practicing patience is about being kind – even when we don’t feel like it. It can be difficult to come by – especially when we feel stressed, overwhelmed, and surrounded by impatience. However, that is all the more reason to find compassion for people around us. Maybe that person who’s holding the line up on the plane requires a patient response. We are all doing the best we can.
6. Apologize – when it’s warranted. Promptly admit when you’ve made a mistake. But an authentic apology is not an empty confession. It’s not a Sunday school platitude. It’s one thing to continuously say “sorry” to be polite. It’s another to forgo apologies altogether. An apology is a sincere acknowledgement of a wrong-doing and a bone-deep commitment to change. Being considerate means apologizing when you made a mistake and apologizing when you think you’ve made a mistake.
These are just a handful of examples of practical ways by which we can all cultivate consideration. Learning to be considerate requires developing your ability to understand the people around you.
My father was loved by the people he spent time with – in large part because he exhibited this rare and precious human quality of consideration. It came through practice – and from taking the time. Just as the early astronomers didn’t rush their observation of the far-off stars in the night sky so they could better understand what they were observing, we too can invest time in nurturing consideration for the constellation of people in our lives, both those near and dear as well as strangers.

THE SEASONS OF LIFE: The Art of The Long View

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There was a man who had four sons. He wanted his sons to learn to live without judgement, so he sent them each on a quest to go and look at a pear tree that was a great distance away.The first son went in the winter, the second in the spring, the third in summer, and the youngest in the fall.After they had all gone and returned, he called them together to describe what they had seen.The first son said that the tree was ugly, bent, and twisted.The second son said it was covered with green buds and full of promise.The third son disagreed. He said it was laden with blossoms that smelled so sweet and looked so beautiful, it was the most graceful thing he had ever seen.The last son disagreed with all of them. He said it was ripe and drooping with fruit, full of life and fulfillment. The man then explained to his sons that they were all right, because they had each seen but one season in the tree’s life.

Inspired by my late mentor, Jim Rohn, below are five lessons I’ve learned about living and leading through the seasons of life.
Lesson #1. Don’t judge a person by a season. It is good practice to suspend the assumptions we hold of ourselves and others, and instead view life beyond a single season. You don’t want to judge a tree or a person or a life by only one time of year. The essence of who we are – and the pleasure, joy, and love that come from that life – can only be measured when all the seasons have been lived. Life and business are like the changing seasons. You can’t change the seasons, but you can change yourself.
Lesson #2. Learn how to handle the winters. After the fulfillment of the harvest, winter befalls us. Some winters are long, some are short, some are difficult, some are easy, but they always come. There are all kinds of winters – the winter of confusion, the winter of grief and loss, the winter of hibernation, the winter of failure. There are economic winters, social winters, and personal winters when your heart is broken. Winter can bring disappointment, and disappointment is common to all of us. Winter, whether it lasts for days or months, is a time for reflection, renewal, and learning.
You learn to face the demands of winter when you learn to handle difficulty. Problems always arise after opportunity. You must learn to handle recessions; they come right after expansions. That isn’t going to change. You can’t get rid of January simply by tearing it off the calendar. But what you can do is get stronger, get wiser, and get better. Make a note of that trio of words: stronger, wiser, better. The winters won’t change, but you can. Jim Rohn said that when things get difficult, don’t wish for things to be easy. Instead, wish you were better. Don’t wish for fewer problems; wish for more capacity. Don’t wish for less challenge, wish for more wisdom. If you give up when it’s winter, you will miss the promise of your spring, the beauty of your summer, and the fulfillment of your fall.
Lesson #3. Learn how to take advantage of the spring. As night follows day, winter will inevitably give way to spring. Spring is opportunity. Opportunity follows difficulty. Expansion follows recession. And you can count on it. However, the mere arrival of spring doesn’t mean that things are going to look good in the fall. According to Mr. Rohn, everyone has to get good at one of two things: planting in the spring or begging in the fall. So, learn how to take advantage of the spring, your opportunities. There aren’t many springs in life. Life is brief, even at its longest. Whatever you are going to do with your life, get at it. Don’t just let the seasons pass by.
Lesson #4. Be present to life. Summer teaches us not to be so busy building toward the future of the fall harvest that you miss being present to the beauty that surrounds you now. It is in the present where life is lived, not once we achieve some future goal that will propel us into yet another objective down the road. A gardener will tell you that as soon as you’ve planted, the busy bugs and noxious weeds are out to take things over. Planting in the spring is followed by preparing for the summer’s insects and drought or flood or even late frost if you live in Canada. Every garden must be tended all summer to realize the fall’s harvest. What’s important is to not miss the beauty and joy of the present moment, the only time when these can be realized.
Lesson #5. Learn how to reap in the fall with gratitude. Take full responsibility for what happens to you. One of the highest forms of human maturity is accepting full responsibility. Learn how to reap in the fall without apology if you have done well, and without complaint if you have not. Enjoy the fruits of your labor and the joy and fulfillment of your harvest. Be present to and grateful for the abundance that life brings through your efforts. I’m not saying it’s the easy way. I’m saying is it’s the better way.
The seasons don’t work for you or against you. They just are what they are. They are guaranteed to come every year, bringing both the challenges and the opportunities. Remember the five lessons in life, whether you cycle through the seasons in a matter of days or a matter of months. Prepare for them and make the most of everything that each season offers.

Are You A Wall Maker or a Bridge Builder?

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Our power went out this morning. Two seconds after I turned the light on in our kitchen everything went black – and quiet. It’s amazing how much noise caused by electricity there is in a house. We were in the dark for about four hours. In the big scheme of things, compared to hurricanes, fires, floods, and terrorism, losing your power for four hours is definitely a luxury problem.
It turns out that our entire neighborhood was affected by the outage. A transformer somewhere on our line blew out. The electric company had crews on site responding to the call within a half an hour at 6 AM. One of our neighbors, who called in the outage, ranted at the serviceman as if it was his fault for the power going out. When Val, my wife, met the repairman, she chose to be grateful that he got up early and arrived as soon as he could. She thanked him for his efforts, offered him a cup of coffee, and expressed a sincere appreciation for him coming out when he did. She built a bridge with him rather than created a wall. She helped to start his day – and her own as well – a little better. And we both, as neighbors, got our power back on at the same time.
My grandmother, in her old-fashioned wisdom, said this much more simply: “You catch for more flies with honey than you do with vinegar.” While I’m not sure that anyone actually wants to catch flies, you really do make more friends and get more accomplished by being ready to lend a hand than by being rude. Bringing qualities of empathy, civility and respect to your life and the lives of others will always provide a better chance of getting the results you want than entitlement, bitterness, and antagonism. Being part of the solution will take you farther than adding to the problem.
Are you a wall maker or a bridge builder? Here are five ways to be a bridge builder:
1)    Decide to be an encourager. Everyone needs encouragement. Mark Twain said once that you can live two months on a sincere compliment. When you look for ways to encourage others, you will find your efforts will come back to you – in some form. Encouragement is about giving courage to those around you.
2)    Don’t blame your helpers. Don’t blame the repairman for your electricity going out. Don’t blame the airline agent for your luggage not making the flight. Don’t blame the waitress if the restaurant is short staffed. Don’t blame the health care worker for your injury. Decide, once and for all, that all blame is a waste of time and your life will change forever. Help your helpers. Don’t blame them. Most of us really are doing the best we can.
3)    Give what you expect. There are two kinds of people in the world: those who help and those who hinder; those who lift and those who lean; those who contribute and those who consume. The more you look for ways to give, the more you will be given in return.
4)    Give what you expect. My parents used to say, “You don’t get what you expect. You get what you give.” If you want help, be helpful. If you want support, be supportive. If you want appreciation, get so busy appreciating others that you don’t have time to feel sorry for yourself. Watch how valuable it is to create value for others. It was Zig Ziglar who said, “You will get all you want in life if you help enough other people get what they want.”
5)    Practice gratitude. The antidote to entitlement is gratitude. What you focus on grows. What you appreciate appreciates. A friend told me this week how she tripped and fell off the curb crossing the street. As she picked herself up from the asphalt and was observing the scrapes on her knees and hands, she looked up and saw a car turning carelessly into the path where she would have been if she hadn’t fallen. Be thankful even for what appears as obstacles in your life. Gandhi said once: “Divine guidance often comes when the horizon is the blackest.”
Supreme Court of Canada Chief Justice Beverly McLachlin was at the University of Alberta last week to deliver the Department of Philosophy’s annual public lecture. The lecture was about the landmark moments in Canada’s 150-year constitutional history. In her speech, McLachlin delivered an implicit rebuttal to the spirit of nationalism, racism, and prejudice so prevalent in the world these days. Some nations, she told her audience, define themselves by exclusion – by borders, by walls. In contrast, she insisted, Canada defines itself not by walls but by bridges.
As you step back and observe your own history and your own life, how will you define yourself? Will you be a wall maker or a bridge builder?